ADEMCO Security System VISTA-15CN Guia de Configuração descarregar pdf (Página 115)

24–3

CONTACTING TECHNICAL SUPPORT

PLEASE, before you call Technical Support, be sure you:

• READ THE INSTRUCTIONS!

• Check all wiring connections.

• Determine that the power supply and/or backup battery are supplying proper voltages.

• Verify your programming information where applicable.

• Note the proper model number of this product, and the version level (if known) along

with any documentation that came with the product.

• Note your ADEMCO customer number and/or company name.

Having this information handy makes it easier for us to serve you quickly and effectively.

You may contact Technical Support via toll-free fax. Please include your return fax number. You will receive

a reply within 24 hours. You may also contact Technical Support via modem to ATLIS-BBS, Tech Support's

electronic bulletin board system. Replies are posted within 24 hours.

East Coast Technical Support:

................................

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1-800-645-7492 (8 a.m.-6 p.m. EST)

West Coast Technical Support:

................................

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1-800-458-9469 (8 a.m.-5 p.m. PST)

Technical Support Fax Number:

................................

.......................

1-800-447-5086

ATLIS-BBS Electronic Bulletin Board System:

...............................

1-516-496-3980

(1200 - 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)

ATLIS-FAX FAXBACK Automated Fax Retrieval System:

...............

1-800-573-0153 or

1-516-921-6704 / ext. 1667

World Wide Web Address:

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http://www.ademco.com

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ADEMCO Security System VISTA-15CN Guia de Configuração Página 115